退款政策

Your purchase of Geofinder Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.

在下訂單之前，請仔細閱讀本退款政策，因為它會決定您對購買的權利，包括基本限制和排除。

Android devices should be rooted in order to use the advanced features of Geofinder and be in conformity with the Compatibility Policy.

一般的

In case you have technical issues with the Software, which cannot be fixed by Geofinder Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

退款條件

根據適用法律和本退款政策的規定，您可以在購買後的14天內獲得全額退款，前提是退款原因不與下文所述的退款政策條件相抵觸。

• No refund will be issued after 14 days have elapsed since the purchase date;
• The claim for refund may apply only to the primary (first) Geofinder subscription;
• If you purchased additional subscription/s in another order, no refund will be issued;
• Your refund may be issued only once. If you buy another Geofinder subscription at a later time, it will not be subject to the same refund request;
• No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Geofinder Subscription plans;
• Partial refund may be approved by the Billing Team upon the Customer`s consent;
• Processing fee at the amount of 9% from the original purchase amount may be deducted on a case-by-case basis.

萬一出現退款，恕不退款:

• 用戶丟失了其專用加密密鑰，從而導致數據丟失，對用戶的用戶空間的訪問暫時丟失或給用戶帶來任何其他不便；
• the user refuses to re-install or re-link Geofinder Software in the event of the performed upgrade of the operating system on the target device;
• the user’s target device is not in compliance with the Geofinder Compatibility Policy;
• the target device has lost connection with Geofinder subscription due to the absence of Internet access, factory reset or update to the latest operating system version;
• the user’s account was defined as Dormant. Account is regarded as Dormant if from the last log-in date passed 1.5 months (45 days) and the customer did not access his account within this time frame.

In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Geofinder control. They include, but are not limited to:

• a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the Geofinder Software;
• 目標電話無法訪問Internet（目標電話帳戶中沒有剩餘資金，臨時服務中斷，與漫遊相關的問題等）；
• the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Geofinder Software;
• update of operating system of a target phone;
• a target phone was reset to original factory settings;
• a user does not follow the installation guidelines of our customer support team via email or telephone call;
• 用戶不接受技術幫助；
• a user does not have a physical access to a target phone or has forgotten the password to unlock it;
• a user did not receive the data that had been saved on a target phone before Geofinder was installed on it;
• a user is either unable or does not want to obtain physical access to the target device in order to enable iCloud backup;
• 2-factor/2-step verification is enabled on a target device and a user is unable to have physical access to the device.
• a user does not have up-to-date iCloud credentials for target Apple ID account;
• a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada;
• a user intended to use Geofinder Phone on more than one target device after purchasing one subscription plan;
• 個人原因（我改變了主意，錯誤地購買了商品，未使用軟件等）；
• Geofinder Software was unlinked or damaged by anti-virus software, target device’s owner or other services.

退款程序

Please kindly follow the following steps to apply for Refund:

• Contact our Customer Service team here: [email protected];
• Indicate the subject of your email as "Refund";
• Provide our Customer Service team your order details (email the account is registered; payment method connected to your account; transaction date and amount) and reason for returns;
• Precise reason of return is obligatory to you enquiry be considered;

Auto Renewal Cancellation Instruction

退款相關

如果信用卡公司因您購買任何訂購計劃而發生退款（或我們允許的其他付款提供商採取類似行動），則表示您同意我們可以暫停訪問您擁有的所有帳戶和我們。

我們將酌情決定並僅在收到未付款項後才處理帳戶重新激活。

目前，我們的恢復費用為25美元（美元）。

If you have any questions or comments about this Refund Policy or Geofinder Service, please contact us by:

給我們發電子郵件: [email protected].

寫入以下地址: ERSTEN GROUP LTD, Reg number is: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE.