Geri ödeme politikası

Your purchase of Geofinder Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.

GEOfinder Yazılımını satın almanız, bu Geri Ödeme Politikasına tabi olacaktır. Bu Geri Ödeme Politikası, hükümleri Yazılım'ı kullanmanız ve satın almanız için de geçerli olan Hizmet Şartlarımızın ayrılmaz bir parçasıdır.

Android devices should be rooted in order to use the advanced features of Geofinder and be in conformity with the Compatibility Policy.

Genel

In case you have technical issues with the Software, which cannot be fixed by Geofinder Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

İade Koşulları

Geçerli yasaya ve bu Geri Ödeme Politikası koşullarına tabi olarak, geri ödeme nedenleri aşağıda belirtilen Geri Ödeme Politikası koşullarıyla çelişmediği sürece satın alma gününüzden sonraki 14 gün içinde tam bir geri ödeme almaya hak kazanabilirsiniz.

• No refund will be issued after 14 days have elapsed since the purchase date;
• The claim for refund may apply only to the primary (first) Geofinder subscription;
• If you purchased additional subscription/s in another order, no refund will be issued;
• Your refund may be issued only once. If you buy another Geofinder subscription at a later time, it will not be subject to the same refund request;
• No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Geofinder Subscription plans;
• Partial refund may be approved by the Billing Team upon the Customer`s consent;
• Processing fee at the amount of 9% from the original purchase amount may be deducted on a case-by-case basis.

Bu durumda hiçbir geri ödeme yapılmayacaktır:

• kullanıcının özel şifreleme anahtarını kaybetmesi, veri kaybına, kullanıcının Kullanıcı Alanına erişimin geçici olarak kaybına veya kullanıcı için diğer rahatsızlıklara neden oldu;
• the user refuses to re-install or re-link Geofinder Software in the event of the performed upgrade of the operating system on the target device;
• the user’s target device is not in compliance with the Geofinder Compatibility Policy;
• the target device has lost connection with Geofinder subscription due to the absence of Internet access, factory reset or update to the latest operating system version;
• the user’s account was defined as Dormant. Account is regarded as Dormant if from the last log-in date passed 1.5 months (45 days) and the customer did not access his account within this time frame.

In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Geofinder control. They include, but are not limited to:

• a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the Geofinder Software;
• bir hedef telefonun İnternet erişimi yok (hedef telefon hesabında para kalmadı, geçici hizmet kesintisi, dolaşımla ilgili sorun, vb.);
• the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Geofinder Software;
• update of operating system of a target phone;
• a target phone was reset to original factory settings;
• a user does not follow the installation guidelines of our customer support team via email or telephone call;
• bir kullanıcı teknik yardımı kabul etmiyor;
• a user does not have a physical access to a target phone or has forgotten the password to unlock it;
• a user did not receive the data that had been saved on a target phone before Geofinder was installed on it;
• a user is either unable or does not want to obtain physical access to the target device in order to enable iCloud backup;
• 2-factor/2-step verification is enabled on a target device and a user is unable to have physical access to the device.
• a user does not have up-to-date iCloud credentials for target Apple ID account;
• a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada;
• a user intended to use Geofinder Phone on more than one target device after purchasing one subscription plan;
• kişisel nedenler (fikrimi değiştirdim, yanlışlıkla satın aldım, Yazılım kullanılmadı vb.);
• Geofinder Software was unlinked or damaged by anti-virus software, target device’s owner or other services.

Geri Ödeme Prosedürü

Please kindly follow the following steps to apply for Refund:

• Contact our Customer Service team here: [email protected];
• Indicate the subject of your email as "Refund";
• Provide our Customer Service team your order details (email the account is registered; payment method connected to your account; transaction date and amount) and reason for returns;
• Precise reason of return is obligatory to you enquiry be considered;

Auto Renewal Cancellation Instruction

Ters ibrazla ilgili

Herhangi bir abonelik planını satın almanızla bağlantılı olarak bir kredi kartı şirketi tarafından bir ters ibraz (veya bizim tarafımızdan izin verilen başka bir ödeme sağlayıcısı tarafından benzer bir işlem) yapılması durumunda, sahip olduğunuz tüm hesaplara erişimi askıya alabileceğimizi kabul edersiniz. bizimle.

Hesabın yeniden etkinleştirilmesi, kendi takdirimize bağlı olarak ve yalnızca ödenmemiş satın alma (lar) ı aldıktan sonra işlenir.

Eski durumuna döndürme ücretimiz şu anda 25 ABD Doları (ABD Doları) olarak belirlenmiştir.

If you have any questions or comments about this Refund Policy or Geofinder Service, please contact us by:

Bize e-posta gönderiyor: [email protected].

Aşağıdaki adrese yazılıyor: ERSTEN GROUP LTD, Reg number is: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE.