Политика возврата

Your purchase of Geofinder Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.

Перед размещением заказа внимательно прочтите настоящую Политику возврата, поскольку она определяет ваши права в отношении покупок, включая существенные ограничения и исключения.

Android devices should be rooted in order to use the advanced features of Geofinder and be in conformity with the Compatibility Policy.

Общий

In case you have technical issues with the Software, which cannot be fixed by Geofinder Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

Условия возврата

В соответствии с применимым законодательством и условиями настоящей Политики возврата вы можете иметь право на получение полного возмещения в течение 14 дней после дня покупки, если причины возврата не противоречат условиям Политики возврата, изложенным ниже.

• No refund will be issued after 14 days have elapsed since the purchase date;
• The claim for refund may apply only to the primary (first) Geofinder subscription;
• If you purchased additional subscription/s in another order, no refund will be issued;
• Your refund may be issued only once. If you buy another Geofinder subscription at a later time, it will not be subject to the same refund request;
• No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Geofinder Subscription plans;
• Partial refund may be approved by the Billing Team upon the Customer`s consent;
• Processing fee at the amount of 9% from the original purchase amount may be deducted on a case-by-case basis.

В случае, если:

• пользователь потерял свой закрытый ключ шифрования, что привело к потере данных, временной потере доступа к пользовательскому пространству пользователя или любым другим неудобствам для пользователя;
• the user refuses to re-install or re-link Geofinder Software in the event of the performed upgrade of the operating system on the target device;
• the user’s target device is not in compliance with the Geofinder Compatibility Policy;
• the target device has lost connection with Geofinder subscription due to the absence of Internet access, factory reset or update to the latest operating system version;
• the user’s account was defined as Dormant. Account is regarded as Dormant if from the last log-in date passed 1.5 months (45 days) and the customer did not access his account within this time frame.

In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Geofinder control. They include, but are not limited to:

• a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the Geofinder Software;
• у целевого телефона нет доступа к Интернету (на счете целевого телефона не осталось денег, временное прерывание обслуживания, проблемы, связанные с роумингом и т. д.);
• the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Geofinder Software;
• update of operating system of a target phone;
• a target phone was reset to original factory settings;
• пользователь не следует инструкциям по установке от нашей службы поддержки клиентов по электронной почте или по телефону;
• пользователь не принимает техническую помощь;
• a user does not have a physical access to a target phone or has forgotten the password to unlock it;
• a user did not receive the data that had been saved on a target phone before Geofinder was installed on it;
• a user is either unable or does not want to obtain physical access to the target device in order to enable iCloud backup;
• 2-factor/2-step verification is enabled on a target device and a user is unable to have physical access to the device.
• a user does not have up-to-date iCloud credentials for target Apple ID account;
• a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada;
• a user intended to use Geofinder Phone on more than one target device after purchasing one subscription plan;
• личные причины (я передумал, совершил покупку по ошибке, программное обеспечение не использовалось и т. д.);
• Geofinder Software was unlinked or damaged by anti-virus software, target device’s owner or other services.

Порядок возврата

Please kindly follow the following steps to apply for Refund:

• Contact our Customer Service team here: [email protected];
• Indicate the subject of your email as "Refund";
• Provide our Customer Service team your order details (email the account is registered; payment method connected to your account; transaction date and amount) and reason for returns;
• Precise reason of return is obligatory to you enquiry be considered;

Auto Renewal Cancellation Instruction

Связанный с возвратным платежом

В случае отзыва платежа компанией-эмитентом кредитной карты (или аналогичных действий со стороны другого поставщика платежей, разрешенных нами) в связи с покупкой любого плана (ов) подписки, вы соглашаетесь с тем, что мы можем приостановить доступ ко всем вашим учетным записям. с нами.

Повторная активация учетной записи обрабатывается по нашему усмотрению и только после получения нами неоплаченных покупок.

В настоящее время наша плата за восстановление составляет 25 долларов США.

If you have any questions or comments about this Refund Policy or Geofinder Service, please contact us by:

Напишите нам на: [email protected].

Письмо по следующему адресу: ERSTEN GROUP LTD, Reg number is: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE.